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Product Information

How do I care for my Wakaii plushie?

Wakaii plushies are made with high-quality materials and are designed to be durable. However, to keep them in the best condition, we recommend gentle cleaning. For a comprehensive guide on cleaning plushies, please refer to our blog post.

What payment methods does Wakaii accept?

Wakaii accepts all major credit and debit cards. This includes Visa, Mastercard, American Express, and more.

Does Wakaii offer free shipping?

Yes, Wakaii offers free shipping worldwide on all orders. We strive to deliver your order as quickly as possible, but please note that delivery times may vary depending on your location.

What is Wakaii's return policy?

At Wakaii, we are committed to ensuring your satisfaction with your purchase. If for any reason, you are not satisfied with an item you have received, we are happy to offer a refund or exchange within 14 days of receiving your order. Please note that items must be returned in their original condition. For more information, please refer to our return policy.

Order Information

How can I contact Wakaii for support?

For urgent queries, please use the live chat feature on our website or send us an email at support@wakaii.com. We respond to all emails in under 24 hours.

How long does it take for my order to arrive?

After your order is placed, it typically takes 1-3 business days for your order to be processed and shipped. Delivery times times vary depending on your location, but generally, you can expect your order to arrive within 7-15 business days.

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking number. You can use this number to track your order on our tracking page.

What happens if my order is stuck in transit or doesn't arrive within 45 days?

If your order is still in transit after 45 business days, we offer the option to reship your items or issue a full refund. Please contact our customer support for assistance.

Can I cancel or change my order?

You can make changes to or cancel an order within 3 hours of placing it. After this time period, our team would have already begun preparing your order for shipment. To cancel an order, please contact us via email at support@wakaii.com.

Additional Information

How do I pay in my own currency?

We have a currency converter widget on our website that automatically syncs with your location, allowing you to view prices and make payments in your own currency. You can change the currency manually if needed.

Where is Wakaii based and where do you ship from?

Wakaii is based in the US, but we ship our products from Asia to keep costs low for our customers.